Why Can't I Receive a Refund?

Nancy -

In instances when a refund cannot be issued back to your original method of payment, we are able to credit your PayPal account or to have a check mailed (US orders only). Please allow additional time for Accounting to process these external refunds. If you elect to receive your refund through your PayPal account, it will take up to 5 business days for the refund to be issued. If you are receiving your check by mail, please allow 1-2 weeks for that to arrive to you. In both cases, please be sure to verify your mailing address or Paypal account information to ensure correct and timely delivery of your refund.


Have more questions? Submit a request


Please sign in to leave a comment.